About Telecom West
Legacy and modern telecom data capabilities delivering dependable CDR analytics and reporting operations.
Built for the Complex World of Telecom Data
We are a Canadian company based in British Columbia, supporting telecom teams across North America and beyond.
Telecom West was built around a practical mission: make telecom metadata useful for both operations and finance. As infrastructures evolved from traditional PBX and TDM estates toward SIP and cloud, we focused on keeping reporting continuity intact.
Our delivery model is designed for mixed environments where legacy phone systems, carrier records, and modern unified communications platforms all coexist. We normalize and reconcile those records into one governed data layer.
The result is dependable insight for call accounting, route quality, fraud visibility, trunk optimization, and business-level decision support.
Get in TouchOur Mission & Core Values
Everything we build is guided by a commitment to accuracy, transparency, and long-term partnership with our clients.
Precision
We hold ourselves to 99.9%+ data accuracy because even small errors in CDR data have real business consequences.
Security First
CDR data is sensitive. Our platform is built on a zero-trust security model with end-to-end encryption and SOC 2 Type II compliance.
Partnership
We operate as a long-term technical partner with transparent delivery, measurable outcomes, and accountable support.
Innovation
Telecom technology evolves fast. We continuously invest in R&D to keep our platform ahead of emerging data formats and use cases.
Global Reach
Our approach supports regional data differences, multi-currency billing contexts, and telecom policy requirements.
Customization
No two telecom environments are the same. We tailor every deployment to match your data flows, reporting needs, and business logic.
Legacy-to-Modern Telecom Coverage
We support diverse records and signaling contexts so organizations can modernize without losing historic reporting depth.
Legacy Systems
PBX, SMDR, TDM-era exportsCapture and normalize records from older phone systems and data-output devices to preserve historical continuity.
Modern Platforms
SIP, SBC, UC, cloud voiceIntegrate records from Cisco, Microsoft, and other modern collaboration ecosystems for unified analytics.
Reporting Layer
Finance + operations intelligenceDeliver clear dashboards and governed datasets for call accounting, chargeback, quality, and capacity decisions.