One Platform for Modern Voice Analytics and Legacy CDR
Telecom West transforms call records from SIP trunks, UC platforms, and cloud voice systems, plus legacy PBX and switch environments into reliable operational and financial intelligence. From mediation and normalization to reporting and chargeback, we make telecom data decision-ready. We also securely warehouse CDR history for long-term retention, historical review, and trend analysis that supports future system upgrade planning and better managerial decision-making.
CDR Engineering Built for Real Telecom Environments
We apply current CDR best practices used across Cisco and other telecom ecosystems: normalize inconsistent records, preserve call legs, enforce quality checks, and deliver analytics that operations and finance can trust.
Vendor-Aware CDR Mediation
Collect from Cisco CUCM/CUBE, SBCs, SIP/UC systems, Avaya, Mitel, NEC, Asterisk, FreeSWITCH, and legacy PBX exports. Normalize mixed formats such as CDR, CMR, SMDR, CSV, and proprietary outputs.
Operational & Management Reporting
Build reports around answer-seizure ratio, ACD, route quality, trunk utilization, failed call patterns, and cost trends. Publish on schedule or stream to BI tools.
Call Accounting & Chargeback
Reconcile carrier invoices against rated records, detect pricing exceptions, and allocate telecom spend by cost center, site, department, or project.
Traffic Monitoring & Alerting
Detect route failures, unusual destination spikes, fraud-like behavior, and quality drops. Trigger alerts through email, webhook, or NOC dashboards.
Metadata Security & Governance
Apply retention controls, role-based access, and audit trails to protect CDR metadata while supporting privacy and compliance obligations.
Open Integration Layer
Push curated datasets into ERP, finance systems, SIEM, data lakes, and visualization stacks using API, SFTP, or streaming connectors.
CDR Flow from Any Phone System to Actionable Insight
A clean business pipeline: collect, normalize, enrich, analyze, and deliver trusted reporting to operations, finance, and management.
Sources
- Cisco CUCM / CUBE CDR + CMR
- SIP Trunks / SBCs
- UC and Contact Center Platforms
- Legacy PBX / SMDR
Processing
- Normalization and mediation
- Deduplication and validation
- Rating and charge rules
- Anomaly and quality checks
Outcomes
- Call accounting and chargeback
- Trunk/capacity optimization
- Fraud and abuse visibility
- Management and BI reporting
Solutions for Hybrid Telecom Estates
Adopt modern communications stacks while keeping legacy systems productive, without losing reporting continuity or cost control.
CDR Data Management Platform
Our platform manages end-to-end CDR lifecycle from old switch exports to modern SIP and UC records.
- Multi-switch, multi-vendor data ingestion
- Automated data validation & enrichment
- Long-term archival with fast retrieval
Custom Reporting & Analytics
Focused KPI reporting for operations, finance, fraud monitoring, and management decision cycles.
- CDR/CMR-aware report templates
- Custom report builder
- Scheduled delivery & dashboards
Call Accounting Solutions
Granular telecom cost accounting with invoice checks and defensible department-level allocation.
- Multi-currency support
- Departmental cost allocation
- Budget alerts & forecasting
Professional Services & Consulting
Telecom data architecture and migration planning for legacy-to-modern transformation programs.
- System design & architecture
- Data migration & integration
- Ongoing managed services