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Telecom West on "Galaxy Quest"

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Enterprise Intelligent Management Solution

Over the years, while assisting customers in the telecom and the IT area, Telecom West has learned that it brings them nearly to every corner of the customer's business.

Activities in every department and section of an organization closely interrelate and are bound by communication.

To be truly helpful, we not only need to understand the "telephone" but most importantly, the "caller". We actually need to know the callers on both ends of the conversation. This naturally takes us to the basements as well as the top suites.

To understand how each department truly performs, managers need to look at the business from many perspectives. Data is the fundamental element of practical decisions and if aptly managed and organized, they allow viewing the detail in context and empower strategic decisions, planning and projections.

By applying the strategy of logic, intelligence, common sense, balance and compatibility we were able to arrange our experience, expertise and proven solutions in to a complete, coordinated data acquisition, management and reporting platform. This tool has been perfected for brisk and efficient decision making, administration and management not only in the telecom or IT departments but also in practically all divisions of an organization.

Breakthrough in data collection and data management technology

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Data Acquisition And Delivery Solution

DataGate represents a breakthrough in data collection, transport and data management technology.

This new, fast, secure and reliable data collection platform was developed by Telecom West Inc.





Area Code 809 is a part of North American Numbering Plan and is assigned to Dominican Republic - in the Caribbean.

The 809 area code can be used as a "pay-per-call" number, similar to 900 numbers in Canada and the US. Since 809 is not in Canada or the US, it is not covered by the regulations of 900 numbers, which require that you be notified and warned of charges and rates involved when you call a "pay-per-call" number. There is also no requirement that the company provide a time period during which you may terminate the call without being charged. Further, whereas many Canadian and US phones systems have 900 number blocking to avoid these kinds of charges, 900 number blocking will not prevent calls to the 809 area code.

There are lots of different permutations of this scam, but the "809" scam works basically like this...

You retrieve a voice mail or a message on your answering machine. You listen to the message, which has several wrinkles, but the best one is the caller asks you to call a number beginning with area code 809 to receive information about a family member who has been ill. (They may also tell you someone has been arrested, died, you have won a wonderful prize, etc.)

In any event, concerned or curious, you make the call. Sometimes the phone will be answered by a person who claims to speak broken English. (The idea is to keep you on the line to build up charges.) Or, sometimes you will just get a long recorded message. The bottom line is, when your phone bill comes, you see this incredible charge, oftentimes more than $100.00 dollars (even over $2,000 per minute)!

Crooks are using the 809 numbers as "pay-per-calls" and to get around the Regulations and 900 number blocking. Every time you call the number, they get a greatly inflated rebate from the foreign phone company. Since the 809 numbers are in the Caribbean, they aren't bound by 900# regulations that require them to warn you of the charge and rate involved, and also to provide a time period during which you may terminate the call without being charged.

The newest twist to this scam is to page people using the 809 numbers. With the new area code changes, people unknowingly are returning these calls. When the bill comes, there are HUGE charges for the calls.

Another suggestion is that no matter how you get the message, if you are asked to call a number with an 809 area code that you don't recognize, DON'T RETURN THE CALL! It's bad enough that the criminal is invading your privacy, don't let them invade your wallet as well!

Scams of this type are extremely hard to prosecute and since you did actually make the call, neither your local phone company or your long distance carrier will want to get involved. They'll tell you that they are simply providing the billing for the foreign company. You end up trying to deal (over the phone) with a foreign company that feels they have done no wrong. It can turn into a real nightmare!

It is recommend that no matter how you get the message, if you are asked to call a number with an 809 area code that you don't recognize, investigate further and/or disregard the message. Be wary of e-mail or calls asking you to call an 809 area code number. It's important to prevent becoming a victim of this scam, since trying to fight the charges afterwards can become a real nightmare. That's because you did actually make the call.

Reproduced with permission of the National Fraud Information Center

Customer Advisory


Meridian 1 Security Alert

Customer Advisory - Meridian 1 Security Alert:

Nortel Networks has been advised that two diagnostic level passwords for Meridian 1 systems have recently been posted on an Internet chat room site. These passwords are considered by Nortel Networks to be company confidential and proprietary and are intended for use only by Nortel Networks technical support staff and our authorized distributors.

These passwords apply to all Meridian 1 machines running X11 Release 22 or later software. Nortel Networks is not presently aware of any security incidents as a result of this information being posted. However we want our customers to be fully aware of the situation and to know that we are taking appropriate steps to ensure that access to their Meridian 1 systems remains secure.

We are advising all Meridian 1 customers running X11 Release 22 or later software to contact their authorized Nortel Networks distributor for assistance in ensuring that remote access their systems is being protected using secure modems and that any on site access to their Meridian 1 system's maintenance terminal is restricted to authorized personnel only. In addition, Nortel Networks will shortly be issuing a software enhancement to its distributors which will allow these passwords to be changed. We recommend that this enhancements be applied to all applicable Meridian 1 systems.

Further information will be provided via your authorized Nortel Networks Distributor when this software enhancement is available.

Fraud Watch


Telecom West - Fraud Watch


Long distance and toll calling scams together with challenges of telephone systems security at many levels of sophistication (from basic manual attempts to hi-tech computerized attacks) is an unfortunate reality in telecom world today.

Telecom West Fraud Watch system monitors for possibly fraudulent and malicious activities and alerts clients with any suspicious findings. Fraud Watch can save thousands of dollars.

Contact Telecom West to establish your Fraud Watch monitoring.


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