time call monitoring
& DN watch
List of Services
Composite Managed Services
infrastructures and reducing costs
independent and objective technical resources
a high level of telecom and computer technology
monitoring, diagnostic and correction systems
access to data and decision-making reports via the Internet
up automation and streamlined processes
integration and compatibility of customers' and all providers' information and
data with internal information and management systems
distribution, delivery and reporting
productivity and efficiency improvements in the telecom and related areas, such
as CDP (Coordinated Dialing Plan), internal directories and inventory systems
audits, billing reconciliation
Finding / Needs Analysis Process
Conducting Needs Analysis Studies|
Providing Functionality Reviews
User Interviews / Prepare Surveys
Conducting Equipment Audits
Equipment Room / Infrastructure Needs
Prepare Systems / Network Specifications
Call Flow / Traffic Management Reporting
Performing Financial and ROI Analyses
Risks Associated with Alternatives
and Recommendations Process
Findings / Prioritize Recommendations|
Reviewing / Fine-Tune Recommendations
Written / Verbal Reports for Management
Conducting / Attend Senior Level Presentations
with Decision Making
RFP Research / Prepare Documentation|
Analyzing Bids / Apply Weighting
Preparing / Negotiate Contracts
Reports / Review with Management
Conducting / attend Senior Level Presentations
Team Meetings // Leadership Role|
Coordinating Event Timing / Many Vendors
/ Controlling of Critical Planning Schedule
Cost Control / Troubleshooting
/ Escalation Procedures
Tracking the Implementation Process / Progress
change-orders and other paperwork
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support services ensuring minimal disruptions with quickest response to emergency
conditions and normal daily needs
automated processes (some via the Internet) monitoring routines, systems performance,
service support and corrective actions
dedicated, skilled team support
access to reports via the Internet
immediate fault detection
response for corrections
need for on-site technical resources
delivery of support service
service in partnership with other industry specialists
awareness of technology, trends, and cost issues
and informed advice on upgrades and ever greening
and quick access to study results information and knowledge needed to make timely
economic and technology decisions
of breed suppliers at least cost
of a skilled and knowledgeable team, performing as an extension of your organization
access to seasoned managers
organizing and controlling
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facilities are the "lifelines" of the enterprise and likely a most taxing
expenditure. Telecom West provides their customers with the tools and reports
that make it easy to administer, keep fully operational and protect these facilities.
do I know if
the operation and costs of communication network is a difficult task. On many
occasions, the managers ask, "How do I know if"
my ports are being fully utilized?
trunk lines are functional?
capacity is not becoming a problem?
are trying to get into the system?
are abusing the system?
charges are legitimate?
can reach us?
questions are not an issue to Telecom West clients, as they actually have the
answers on hand. Our periodical reports (daily, weekly, monthly or as required)
or life/real time reports (over the Internet) provide a fast and clear picture
on the most current status of their telecom resources and associated costs.
Help Pays for Itself
telephone service to the public (callers)
and control telephone expense
processes that are not available internally
you from daily routines (lets you focus on the big picture)
objective data and analysis needed to consider viable options
the value of your telecom investment
demands on technical and human resource
are virtually hundreds of different reports in our portfolio. On a daily basis,
we design and provide our customers with reports, statistics and studies that
are based on their immediate requirements.
we have a range of typical reports that follow the standard prerequisites.
Every system has its specifics, however, as each organization has unique requirements.
We always study these requirements and base our service on understanding them.
Very quickly then, we are able to establish an affective, meaningful, custom tailored
reporting strategy that will fit and assist a manager of just about any telecom
Do All the Work You Need
only IT managers value our service We can, for example, save shifts of work to
the accounting department.
combine the client's phone bill with the CDR (Call Detail Recording) data, check
prices, calculate all corporate and departmental fees, charge backs, taxes and
other ciphers and send the results straight to the company General Ledger. The
accountant can just reconcile.
exceptional service supersedes the need for in-house systems, replacing the expense
of capital investment in hardware and software with a very low monthly processing
on further technical and human resources are eliminated. In addition, we save
your existing staff hours of tedious work. Your company can focus on the big picture,
we take care of all the details.
goal is to make your life easy and your work fun. If there is a procedure in your
office, department or entire company, that must be repeated every day or month
and takes a lot of your time, let us look at it. We may be able to arrange it
so that you just click a button and go for a cup of coffee. When you get back,
your work is done. |
you have to deal with quantities of data, (remote or local) data outputs, (such
as activity records, measurements, data entries and dumps, quotes, reports, archives)
it for you - regardless of it's source or format *
or adjust as required
to you or your end users in a desired format (report, statistic or study)
(exceptions may apply)
you are managing any (measurable) resources / utilities / energy (such as water,
oil, hydro), we can do most of the detailed work for you and tell you how every
bit is used or distributed, how much it costs and other information you need to
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